I. PROVISION OF ASSISTANCE DURING CRISIS SITUATION (AICS)
ABOUT THE SERVICE

The City Social Welfare and Development Office extend emergency financial assistance and referrals to hospitals, charitable institutions and other agencies to indigent individuals and families. This service covers burials and medical assistance. It also covers food allowance for indigents and transportation allowance for individuals who are stranded in the city.

CLIENT GROUPS

Indigent individuals and families.

REQUIREMENTS
For Burials Assistance
  • Photocopy of Death Certificate (claimant should be any immediate member of the family of the deceased)
For Medical Assistance
  • Doctor’s prescription/medical certificate
Food and Transportation Assistance
  • Police Blotter, in case client is a victim of pickpockets
  • Certificate of Indigency from the barangay
TRANSACTION TIME:

1 HOUR

TOTAL FEES/CHARGES

NONE

PROCESS OF AVAILING THE SERVICE
 
Steps Involved Action of the CSWDOffice Transaction Time Responsible Person
  1. Write your name and the purpose of the visit on a client logbook. Submit requirement. Submit yourself to an interview and give all the necessary information and cooperation during the interview.
Accomplishes the AICS form to enable client to avail of the assistance requested. 40 minutes SW assigned at assistance center
Steps Involved Action of the CSWDOffice Transact-ion Time Responsible Person
  1. Sign the AICS form and wait for the CSWDO staff to secure other signatures needed.
Secures other signatures needed to complete the AICS form. 5 minutes SW assigned at assistance center  
  1. Receive the necessary referrals for assistance. Sign logbook
Provide Assistance:
  1. For medical assistance: refers client to the pharmacy.
  2. For burial and financial assistance: prepares a disbursement voucher and refers client to the City Treasurer’s Office for the release of financial assistance.
  3. For transportation assistance: prepares request to transport companies for the pro vision of free transportation services.
  4. For referrals, prepares the necessary papers and forward to the individuals/agencies concerned/or funding and releases of assistance.
15 minutes SW assigned at assistance center  
 
II. PROVISION OF SOCIAL CASE STUDY REPORT
ABOUT THE SERVICE

Social Case Study Report are required by charitable institutions, government hospitals and non-government organizations that provide services to indigent clients and patients.

CLIENT GROUPS

Indigent clients/patients

REQUIREMENTS
  • Medical Certificate or Medical Abstract
  • Certificate of Indigency from the barangay
SERVICE SCHEDULES
Mondays to Fridays
8:00 AM to 12:00 Noon & 1:00 PM to 5:00 PM
 
TOTAL PROCESSING TIME
  • 1 Hour and 15 minutes
  • Home visit (if necessary) – 2 hours to check the status of the family and the residency
TOTAL FEES/CHARGES:

None

PROCESS OF AVAILING THE SERVICE
 
Steps Involved Action of the CSWD Office Transaction Time Responsible Person
  1. Write your name and the purpose of the visit on a client logbook and take note of the schedule of interview.
Instructs client to fill-in the logbook.  Advise schedule of interview.   5 minutes Day Care Worker CSWDO Staff  
  1. Submit to an interview and provide the necessary and pertinent information.
Conducts interview and determines if the case requires a home visit for further validation. 30 minutes SWO III SWO I
  1. If home visit is not necessary, wait for the preparation of the social case study report.
Secure a copy of the case study for presentation to the agency concerned.
If home visit is not necessary, prepares the case study report. Provides the client a copy. 30 minutes SWO III  
  1. If home visit is necessary, provide a sketch of the location of your house and take note of the schedule.
Schedules the home visit with the client
  1. Extend the necessary assistance during the home visit.
Visits the residence to check client’s status and to further determine condition. Advises the client of the schedule of release of the social case study report.  2 hours.
  1. Go to the CSWDO on the schedule date of release to secure social case study report. Sign logbook.
Release case study 10 minutes
 
III. PROVISION OF PHYSICAL RESTORATION/FINANCIAL ASSISTANCE
ABOUT THE SERVICE

among the mandates of the CSWDO is to provide the visually impaired, the hearing impaired and the physically handicapped with devices that will enable them to perform tasks and chores or with financial assistance needed.

CLIENT GROUPS

Persons With Disability (PWDs)

REQUIREMENTS
  • Certificate from the doctor or attending physician indicating the need for assistive gadgets/or financial assistance.
SERVICE SCHEDULES
Mondays to Fridays
8:00 AM to 12:00 Noon & 1:00 PM to 5:00 PM
 
TOTAL PROCESSING TIME
  • 2 Hour and 40 minutes
TOTAL FEES/CHARGES

None

PROCESS OF AVAILING THE SERVICE
 
Steps Involved Action of the CSWD Office Transaction Time Responsible Person
1     Write your name and the purpose of the visit on a client logbook. Instructs client to fill-in the logbook.  Advises schedule of interview.   10 minutes Social Welfare Assistant  
2     Give all the necessary data and cooperate during the interview. Provide a sketch of the location of your residence. Conducts an interview 15 minutes
3     Extend the necessary assistance during the home visit. Take note of the schedule of release of the documents required for the provision of the gadget or device needed. Visits the residence to check status and to further determine needs.  Advises the client of the schedule of release of the documents required for the provision of the gadgets or device needed 2 hours Social Workers OPDA Secretariat  
4     Go back to CSWDO on the scheduled date. Signing the documents and receive the physical restoration assistance/ or referral letters to concerned agencies. Release physical restoration assistance. Records release 15 minutes
5     Extends the necessary cooperation during visits Conducts constant follow-ups and home visits to monitor status 1 hour (depends on the distance) Social worker
 
IV. PROVISION OF DISASTER RELIEF ASSISTANCE
ABOUT THE SERVICE

The City Social Welfare & Development Office is the forefront of relief assistance during natural or manmade calamities such as typhoons, fires and earthquakes. Among others, it distributes relief goods and provides housing materials to families whose houses have been destroyed by calamities. It also provides financial assistance and referrals to concerned agencies.

CLIENT GROUPS

Victims of natural or man-made calamities

REQUIREMENTS
  • Brgy. Certificate of Residency
  • Brgy. Police Blotter Certification testifying that he/she is a victim of calamity.
SERVICE SCHEDULES
Mondays to Fridays
8:00 AM to 12:00 Noon & 1:00 PM to 5:00 PM
 
TOTAL PROCESSING TIME

2 Hour and 40 minutes

TOTAL FEES/CHARGES

None

PROCESS OF AVAILING THE SERVICE
 
Steps Involved Action of the CSWD Office Transaction Time Responsible Person
  1. Write your name and the purpose of the visit on a client logbook.
Brief client on the service and its requirements 10 minutes DCW & CSWDO Staff
  1. Submit to an interview. Give the necessary information and wait as the attending personnel accomplish the AICS form.
Conduct s an interview and accomplishes the AICS form 30 minutes CSWDO Staff
  1. Sign the AICS form
Secures the other necessary signatures 5 minutes CSWDO Staff
  1. Receive the necessary assistance referral. Sign logbook
Provides assistance:4a. For medical assistance: prepares referral to the pharmacy 4b. For burial and financial assistance: prepares a disbursement voucher and refers the client to the City Treasurer’s Office for the release of the financial assistance. 4c. For transportation assistance: prepares a request to transport companies for the provision of free transport service. 4d. For referrals: prepares the necessary papers to be given to the individuals/agencies concerned for funding and release of assistance. 15 minutes CSWDO Staff
 
V. PROVISION OF SOLO PARENT IDENTIFICATION CARD OR CERTIFICATE OF ELIGIBILITY
ABOUT THE SERVICE:

The City Social Welfare & Development Office is the lead agency in the implementation of RA 8972 or the Solo Parent Welfare Act and is tasked to issue the Solo Parent ID. or Certificate of Eligibility for programs and services.

CLIENT GROUPS

Solo Parents

REQUIREMENTS:
  • Brgy. Certificate of Residency
  • Death Certificate of Spouse – in case of widow/widower or
  • Declaration of nullity decreed by the court-in the case of annulment/separation
SERVICE SCHEDULES
Mondays to Fridays
8:00 AM to 12:00 Noon & 1:00 PM to 5:00 PM
 
TOTAL FEES/CHARGES

None

PROCESS OF AVAILING THE SERVICE
 
Steps Involved Action of the CSWD Office Transaction Time Responsible Person
  1. Write your name and the purpose of the visit on a client logbook.
  Take note of the details in the service briefing
     Instructs client to fill-in the logbook.Briefs client on the service and its requirements 5 minutes DCW
  1. Submit to an interview and provide a sketch of residence for home visit/ monitoring. Take note of schedule of home visit.
Conducts an interview and schedules home visit with the client. 30 minutes Social Worker III
  1. Extend the necessary assistance during the home visit. Take note of the schedule of release of Solo Parent ID/or certificate of eligibility.
Conducts home visit to assess condition. Advises schedule of release of the Solo Parent ID. 1 hour SWO III        
  1. Proceed to the CSWDO on the scheduled date of release and secure the Solo Parent Identification Card/or certificate of eligibility. Sign logbook
Release Solo Parent ID 10 minutes Department Head
 
VI. PROVISION OF CERTIFICATE OF INDIGENCY
ABOUT THE SERVICE:

A certificate of indigency is required to avail of the services of charitable institutions, government offices and non-government organizations and institutions.

CLIENT GROUPS

Indigent individuals/families

REQUIREMENTS
  • Brgy. Certificate of Residency/Indigency
  • Certification from City Assessor’s Office that the party concerned does not own real property
  • Certification from City Treasurer’s Office
SERVICE SCHEDULES:
Mondays to Fridays
8:00 AM to 12:00 Noon & 1:00 PM to 5:00 PM
 
TOTAL FEES/CHARGES

None

PROCESS OF AVAILING THE SERVICE
 
Steps Involved Action of the CSWD Office Transaction Time Responsible Person
  1. Write your name and the purpose of the visit on a client logbook.
Brief client on the service and its requirements 5 minutes DCW
  1. Submit yourself to an interview. Cooperate and give all the necessary information.
Conducts an interview 15 minutes DCW & Social Worker
  1. Wait while the CSWDO staff prepares the certificate of indigency
Prepares certificate of indigency 10 minutes DCW & Social Worker  
  1. Secure the certificate of indigency and sign logbook. Submit the same to the agency concerned
Issues certificate of indigency 10 minutes Department Head
 
VII. PROVISION OF THE DAY CARE SERVICE PROGRAM
ABOUT THE SERVICE

This program provides opportunities for the total development of the child through various early childhood care and development activities.

The City Social Welfare & Development Office supervises and monitors all day care centers in the barangays. The City currently has 67 day care centers.

CLIENT GROUPS

Parents of pre-school children 3-6 yrs. old, 3-4 yrs. old & 11 mos. old

REQUIREMENTS

Birth certificate of pre-schooler

SERVICE SCHEDULES
Mondays to Fridays
8:00 AM to 12:00 Noon & 1:00 PM to 5:00 PM
 
TOTAL PROCESSING TIME:

30 minutes

TOTAL FEES/CHARGES
  • Participation fee/monthly
  • Payment are given the Brgy. Day Care Worker
PROCESS OF AVAILING THE SERVICE
 
Steps Involved Action of the CSWD Office Transaction Time Responsible Person
  1. Contact/approach the Brgy. Captian or the DCW in your locality to inquire on the requirement for enrollment
Brief client on the service and its requirement 15 minutes Punong Barangay and/or Day Care Worker
  1. Submit the requirements to the Day Care Worker and pay the participation fee. Take note of the schedule of classes.
Issues official receipt and advises client of the schedule of classes 15 minutes Day Care Worker  
  1. Ensure the attendance of the child on the schedule date of classes
 
List of Day Care Workers in the Barangays:
Poblacion Barangays  
Barangays Name of DCWs
Kinamaligan A Genalyn V. Reblando
B Novie M. Abejuela
C Lourdes L. Francisco
Tugbo A Anelia C. Eras
B Jane D. Suriaga
C Riza Consulta
D Shirley P. Briones
E Nemah Cos
Nursery A Madelyn P. Mendoza
B Jenelyn C. Narido
C Mildred C. Molines
D Wilda B. Mendoza
E Evelyn Valler
F Mary Glenn B. Zurbito
F. Magallanes A Emma B. Cabauatan
B Irish P. Altarejos
Pating A Haide G. Dinglasan
Bapor A Norma S. Maristela
Bagumbayan A Ofelia A. Guevarra
B Arlene G. Cornal
C Jake C. Esparez
Espinosa A Judy V. Legal
B Marites G. Aguillon
Ibingay (MPPO) A Anamarie A. Punzalan
B Lourdes Felizardo
Centro
JTFernandez
  Upland Barangays  
Barangays Name of DCWs
Brgy. Mapiña A Vivian Magalang
B Josephine Brioso
Bayombon A Rinedith C. Cos
B Susan N. Cos
C Alice R. Serrano
D Nicel F. Maglinas
Biyong A Marilyn Sampaga
B Lailani Rapsing
Igang A Emma M. Dejito
B Lorena D. Capariño
C Lilibeth B. Marcera
Malinta A Roselyn S. Cabug
B Amy Tama Eser
C Maila Eser
Asid A Marissa Aguilos
B Michelle Ramirez
C Merien G. Gosado
D Lanie Padailap
Cagay A Carmen Cierto
B Margie D. Rotersos
Sinalongan Anabel Tumbaga
Usab A Elvisa Buri
B Margie Villaflores
Maingaran A Minerva Pasunting
B Virgie Andaya
C Rowena Lagco
D Marivic Apoya
Coastal Barangays:  
Barangays: Name of DCWs
U. Dacu Eva M. Dalinog
B. Titong Carina O. Cabug
Anas Nolita Aniel
Bolo A Mardita S. Dometita
B Lourdes E. Gacuma
C Melca Z. dela Cruz
Caw. Exterior A Liwanag O. Dela Cruz
B Noria B. Cedillo
Caw. Intr. Anita A. delos Santos
Bantigue Virginita C. Magallanes
Tinago Nida V. Guhilde
Sabang Mary Grace E. Lebios
Batuhan Haydee A. Buncaras
Luz F. Villar
Pawa Shirley N. Vargas
             L.A. Zurbito Nerissa A. Villaraiz
 
VIII. PROVISION OF LIVELIHOOD ASSISTANCE UNDER THE SELF-EMPLOYMENT ASSISTANCE KAUNLARAN (SEA-K) PROGRAM/ TINDAHAN NATIN PROJECT
ABOUT THE SERVICE:

This is an anti-poverty program that extends community – based credit assistance to members of the SEA-Kaunlaran Associations. SEA-K stresses the concepts of self-management and capability building with emphasis on sustainability.

CLIENT GROUPS

Organized Groups

REQUIREMENTS
  • Certification from the barangay that applicant has an existing project
  • Barangay Certification of Permanent Residency
SERVICE SCHEDULES
Mondays to Fridays
8:00 AM to 12:00 Noon & 1:00 PM to 5:00 PM
 
TOTAL PROCESSING TIME
  • 5 days Proposal preparation
  • 5 days training
TOTAL FEES/CHARGES

None/membership fees paid to SEA-K Ass.

PROCESS OF AVAILING THE SERVICE
 
Steps Involved Action of the CSWD Office Transaction Time Responsible Person
  1. Proceed to CSWDO and submit to an interview. Give all the necessary information and cooperate during the interview. Provide a sketch of residence for project evaluation.
Brief client on SEA-K/TNP Conduct interview. Informs client of the schedule of the home visit to determine if eligibility to avail of the program 15 minutes CSWDO Staff
 
  1. Extend the necessary cooperation during the home visit
Conducts home visit upon validation of project, the inform client of the schedule of the program orientation 1 hour Project Evaluation Officer III
  1. Go to CSWDO on the schedule date and attend the Program Orientation on the scheme of the project. Take note of the schedule and venue of the mandatory seminar.
Conduct program orientation and informs the client of the schedule and venue of the mandatory seminar. 30 minutes
  1. Attend the Mandatory Seminar on Values Formation/BBMT and Lecture/Workshop on SEA-K, which includes constitution and by-laws preparation, simple budgeting/accounting procedures, project proposal preparations, and leadership training.
Conducts seminar 3 days Project Evaluation Officer III Technical Staff (Regional Office)
  1. Submit project proposal & other documents for review by the Project Evaluation Officer. Wait for advice/notice from CSWDO if your proposal has been approved.
Evaluation project proposal and notifies client of proposal approval. 15 minutes Project Evaluation Officer III Department Head  
  1. If proposal is approved, report to the CSWDO and receive the funding/financial assistance on the date scheduled.
Release funding/financial assistance 30 minutes Project Evaluation Officer IIICity Treasurer Department Head    
 
IX. PRE-MARRIAGE COUNSELLING
ABOUT THE SERVICE

Pre-Marriage Counseling is stated in Presidential Decree No. 965 and Article 16 of the Family Code as a pre-requisite for securing the marriage license.

The City Social Welfare & Development Office spearheads in the conduct of the Pre-Marriage Counseling (PMC) Seminar to would be couples. PMC Seminars are held every Tuesday from 8:00 am to 4:00 pm and conducted at the CSWDO Counseling Center. Speakers from different agencies facilitate in the conduct of seminars. A PMC Certificate is awarded to participants rights after the activity.

CLIENT GROUPS

18 yrs. old and above

REQUIREMENTS

Community Tax Certificate of applicants

SERVICE SCHEDULES

Every Tuesday (8:00 AM to 12:00 Noon)

TOTAL PROCESSING TIME

4 hours and 30 minutes

TOTAL FEES/CHARGES

PMC fee of P50.00 to be paid at the Office of the City Treasurer

PROCESS OF AVAILING THE SERVICE
 
Steps Involved Action of the CSWD Office Transaction Time Responsible Person
  1. Go to city CSUD Office and inquire about the requirements on Pre –marriage Counseling Seminar (PMC)
Requirements and schedule of the seminar are posted outside the office
Answers queries on PMC seminar 5 minutes SWO IIIPMCounselor
  1. Go to the Office of City Treasurer, secure a Community tax Certificate and pay the PMC Fee
Issues Official Receipt 5 minutes CTO Staff
  1. Return to CSWDOffice present the requirements, register and submit yourself for interview.
Conducts interview 15 minutes PMCounselor
  1. Wait for advice coming from the CSWDO staff schedule and venue for PMC Seminar
Sets the schedule and venue of PMC seminar 5 minutes Population Program Officer
  1. Return to the designated venue on the advised schedule of PMC seminar. Attend the seminar and receive the PMC Certificate
Conducts PMC seminar and issues PMC Certificate right after the seminar 4 hours PMC TeamCity Health Office CPDO, CSWDO CAO & FPOP
 
X. PROVISION OF ASSISTANCE FOR SENIOR CITIZENS
ABOUT THE SERVICE

To give full support to the improvement of the total well-being of the elderly and their full participation in society considering that the Senior Citizens are integral part of the Philippine Society.

CLIENT GROUPS

Senior Citizens (60 yrs. old & above)

REQUIREMENTS

Senior Citizen’s membership I.D. Card

SERVICE SCHEDULES
Mondays to Fridays
8:00 AM to 12:00 Noon & 1:00 PM to 5:00 PM
 
TOTAL PROCESSING TIME:

1 hour

TOTAL FEES/CHARGES

None/membership fees paid to BASCA Treasurer

PROCESS OF AVAILING THE SERVICE
 
Steps Involved Action of the CSWD Office Transaction Time Responsible Person
  1. Go to Office of the Brgy. Senior Citizen’s Association and secure a Registration or Membership Form
Accommodates   and issues a Registration/ Membership form to the applicant 5 minutes BASCA President
  1. Fill-up the form and submit to the President or the person – in – charge
Signs the Membership Form or in case of a person-in-charge and secure the necessary signatures 15 minutes The President of the Association or a person-in-charge
  1. Pay the Registration/ Membership fee
Receives payment 5 minutes BASCA Treasurer or a person-in-charge
  1. Go to the Office of the Senior Citizens Affairs and present the duly signed Registration Form as proof of membership.
Accommodates client and verifies the membership form 5 minutes OSCA ClerkCSWDO Staff
  1. Receive membership ID, Purchase Booklets for Medicine, and Purchase Booklets for Prime Commodities
Issues privilege cards and booklets 15 minutes
 
XI. PROVISION OF ASSISTANCE FOR SICK AND NEEDY SENIOR CITIZENS
ABOUT THE SERVICE

The OSCA ensures that the sick and needy senior citizens are well provided for with proper care and attention.

CLIENT GROUPS:

Senior Citizens (60 yrs. old & above)

REQUIREMENTS

Senior Citizen’s membership I.D. Card

SERVICE SCHEDULES:
Mondays to Fridays
8:00 AM to 12:00 Noon & 1:00 PM to 5:00 PM
 
TOTAL PROCESSING TIME

20 minutes

TOTAL FEES/CHARGES

None

PROCESS OF AVAILING THE SERVICE
 
Steps Involved Action of the CSWD Office Transaction Time Responsible Person
  1. Go to the Office of the Senior Affairs and convey your request for assistance.
Accommodates client, evaluates the case and identifies necessary assistance to be granted. 5 minutes OCSA HeadOCSA Clerk/ Social Welfare Assistant
  1. Wait for the recommendation and /or referral coming from the OCSA Personnel
Prepares recommendation and/referral to concerned offices such as the CSWDO, the Rural Health Units/ Provincial Hospital for medical assistance, and other concerned agencies 10 minutes OCSA Clerk/ Social Welfare Assistant
  1. Secure the necessary referrals and go to the concerned offices or agencies as directed
Issues the necessary recommendation and referral 5 minutes OCSA HeadOCSA Clerk/ Social Welfare Assistant
 
XII. PROVISION OF DEATH AID FOR THE NEEDY SENIOR CITIZEN
ABOUT THE SERVICE

The OCSA provides assistance to the relatives of the deceased.

CLIENT GROUPS

Relatives or next of kin of deceased Senior Citizens, 60 years old & above

REQUIREMENTS
  • Certificate of Indigency singed by Barangay Captain
  • Certified Xerox copy of Death Certificates of deceased senior citizen
  • Proof of Kinship
SERVICE SCHEDULE
Mondays to Fridays
8:00 AM to 12:00 Noon & 1:00 PM to 5:00 PM
 
TOTAL PROCESSING TIME

20 minutes

TOTAL FEES/ CHSARGES

None

PROCESS OF AVAILING THE SERVICE
 
Steps Involved Action of the CSWD Office Transaction Time Responsible Person
1.Go to the Office of the Senior Citizen Affairs, convey your request, and present Certificate of Indigency and Death Certificate of deceased senior citizen Accommodates client’s request 5 minutes OCSA Clerk/Social Welfare Assistant
2.Wait while the OCSA Personnel prepares necessary referral Prepares the referral to be forwarded to the CSWDO 10 minutes
3.Secure the referral and go to the CSWDO. Present the copy of the referral and relative your request for assistant Issues referral/request for burial assistance addressed to CSWDO 5 minutes
 
  1. Secure MSWDO-Address
  2. Referral and to officer concerned-CSWDO staff
 
XIII. PROVISION OF ASSISTANCE UNDER THE PHILHEALTH “PARA SA MASA” PROGRAM
ABOUT THE SERVICE

The City Social Welfare and Development Office coordinates the granting of “PHILHEALTH PARA SA MASA” program as provided for by RA 7875 (SEC. 29) for indigent individuals and families.

CLIENT GROUPS

Indigent’s family heads

REQUIREMENTS
  • Certificate of Indigency (Barangay)
  • Certificate of Permanent Residency (Barangay)
SERVICE SCHEDULE
Mondays to Fridays
8:00 AM to 12:00 Noon & 1:00 PM to 5:00 PM
 
TOTAL PROCESSSING TIME

1/2 hour – (2 hrs homevisit) (Beneficiaries ‘ID cards will be released thru the barangay officials)

TOTAL FEES/CHARGES

NONE

PROCESS OF AVAILING THE SERVICE
 
Steps Involved Action of the CSWD Office Transaction Time Responsible Person
  1. Write your name and purpose of visit in a log book and take note of the schedule of interview.
Fill- in the log book 5 minutes CAA II JULIE BALBOA/ CSWDO STAFF
  1. Submit to an interview and provide necessary and pertinent information.
Conduct interview and determine if home visit is required 15 minutes CAA II JULIE BALBOA/ CSWDO STAFF
  1. Provide a sketch of the location of your house and take note of the schedule of the visit.
2 hours CAA II JULIE BALBOA/ CSWDO STAFF
  1. Extend the necessary assistance during the home visit
Visit the residence to check client’s status and to determine condition. Advises client’s on Hospital requirements when need arises. 2 hours CSWDO Staff / Mrs. Julie M. Balboa CAA – II  
  1. Go to the CSWDO on the schedule of release of ID cards, sign logbook or coordinate with Brgy. Officials on the schedule of release ID cards in your barangays
Releases ID Cards 10 minutes CSWDO/ Ms. Julie M. Balboa CAA – II